Customer Issue: Mrs. Wright had been struggling with her garage door heavily dragging, and even getting stuck at times while moving.
Our Solution: Once we gave a close examination of the garage door system, we determined that the garage door track had broken. It likely had occurred due to wear and tear from years of use. Our professionals released the tension to detach the springs and cable so the garage door could be briefly removed. We unbolted the damaged track and replaced it, before returning the door and checking its movement.
Customer Issue: This customer found that his garage door seemed to be slowing down over time and even struggling to move up and down the tracks.
Our Solution: Our technician came right out to inspect Mr. Fletcher’s garage door system thoroughly for signs of trouble. It was found that the source of the issue were rollers that were broken down from years and years of use. The track was pried open to access them and remove all the faulty rollers before new ones were installed.
New Garage Door Installation
Customer Issue: Ms. Floyd wanted to have her new garage door installed professionally.
Our Solution: Our customer had already picked out her new Amarr Classica style garage door, so our team got to work disconnecting the original door to remove it for her. The new door was then carefully installed into place and checked to assure it was moving properly.
Customer Issue: Motor gear broke.
Our Solution: The excessive noise immediately alerted us to the fact that something was wrong with the motor gear. It had in fact, broken, so we replaced it with a new one that was more durable, and then tested the opener a few times to ensure nothing else was wrong.
Customer Issue: Looking for a new opener.
Our Solution: We examined the customer's garage to see how much headroom and backroom space they had available. We then suggested a few different models, and Mrs. Orenstein decided to go with the Chamberlain B970 model, which is an ultra-quiet belt drive opener. We removed her old chain drive unit, installed the new model in its place and then secured it to the door and tested the mechanism several times to ensure it operated efficiently and smoothly.
Customer Issue: Broken garage door spring.
Our Solution: The door panel nearly got damaged, but luckily the lift cables managed to keep them from slamming to the floor. We replaced the damaged spring, and then checked the cables and replaced them as well, as we found noticeable fraying.